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FAQ
Q: What is the difference and size of MineAlesi figurines?
A: MineAlesi's figurines having 3 difference major types which high on standing post from 12~17cm tall.
Q Toy's proportion of head with body is 1:2 giving cute and cool design (Code start with "Q" = 12cm+-)
Q Classic Toy’s proportion of head with body 1:2.5 (Code start with "QC" = 17cm+-)
Classic Toys proportion of head with body is 1:5 (Code start with "A" = 15cm+-)
1in = 2.54cm @ 1cm = 0.39in
A: All MineAlesi’s figurines are made of high grade polyester resin for head and polymer Clay for body, MineAlesi's figurines are made for long lasting. (Unlike others which are made of clay or even flour)
Q: How long does it take to get a MineAlesi figurine done?
B: Express order; lead time is approx. 8 days, additional charges RM20 per figurine.
C: Super Express Order; lead time is 5 working days!
(For Online order, working days will be start counting after payment had been clear, please feel free to contact us on the arrangement if you need any Express or Super Express Service, contact detail here)
Q: I can't find my location under shipping location, how can I proceed to buy MineAlesi?
A: Please let us know where is your shipping location, we will find out how much is the frieght charges for you. You can find our contact detail here.
A: MineAlesi’s is packing with 3 layers high grade sponge with hard cover box, it is safe to protect the figurine on courier service.
Q: Why I keep having timeout while uploading my photos? What should I do?
A: This is because the total file size of your photos is to big (>3MB) and you had a slow Internet connection that failed to upload the big file size photos unto our server. You should resize the photos, we recommend photo editing freeware, Google Picasa.
Q: What type of photos should I submit?
A: 4 photos with difference angles (front, left, right, back) and with same expression. If you are not able to get 4 angles photo, at least 1 clear front view photo with minimum or more then 300kb, Please refer below;
Q: I don't have a credit card or Paypal account, how can I buy MineAlesi?
A: You can TT us the payment or transfer via Online Banking. Our bank account details as below, please email the bank in slip to info@MineAlesi.com after done:-
Bank: Maybank Berhard
Account Name: TAN TET HENG
Account No: 1126 8806 0946
Email: info@MineAlesi.com
Q: Is this MineAlesi figurine machine made or computer crafting?
A: Each MineAlesi’s figurine is fully handmade by our professional sculptures. It is a piece of Art uniquely present by our designer to you.
Q: I have tanned complexion, can I have something near to my skin colour?
A: If you need other colour of complexion other than as per displayed in this website, please write to us. You can find our contact detail here. We will soon put up various choices of complexion colour soon.
Q: My MineAlesi is collecting dust, how should I clean it?
A: You can genteelly clean it under running water and dry it with soft cloth, it is advice to cover your lovely figurines with glass box in order to solve this problem one and last ;)
Q: Will the color fade?
A: The color of the head part is the original color of the material, so the color won’t be fade, and the body part is Painting with acrylic color, so it can be long lasting. (Recommended to display in the normal room temperature location)
Q: I am interested in full body figurine of movie stars. Do you have any ready made one?
A: Sorry, we don’t have ready made movie star figurine, but we can specially custom made one to you for your personal collection, normal custom made body selling at MYR336/piece.
Q: Will it really look alike?
A: MineAlesi’s caricature figurines is uniquely handmade and our professional sculptures just refers from a piece of photo to design the figurine to you; therefore the similarity will aligned with the “photo given”, but it also very subjective with difference people, let see our figurine outcome in “Photo Gallery” for your confidents and all our good comments from our value customers.Q: What should note for in my sales receipt?
A: The sales receipt will show the total amount charged in to your credit card in USD currency.