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For Online Purchase and General Questions, click here to send us an email.

For Ordering Status from each outlets, please contact the store owner directly. Click here for the list of Outlet address and contacts.

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FAQ

Q: What is the different of MineAlesi Q Toy and Classic Toy?
A: Q Toy's proportion of head to body is 1:3 giving cute and cool figure design. Classic Toy has proportional head to body figure.

Q: What is the size of MineAlesi figurines?
A: MineAlesi's figurines stands about 4-5 inches tall.

1in = 2.54cm @ 1cm = 0.39in

Q: What material are MineAlesi figurines made of?
A: All MineAlesi's figurines are made of high grade polyester resin. Unlike others which are made of clay or even flour, MineAlesi's figurines are made for lasting. They are not easily broken.

Q: How long does it take to get a MineAlesi figurine done?
A: The lead time is approx. 2 weeks with appropriate photos submitted as explained below.

Q: I can't find my location under shipping location, how can I proceed to buy MineAlesi?
A: Please let us know where is your shipping location, we will find out how much is the frieght charges for you. You can find our contact detail here.

Q: How is the packaging condition for the shipment of MineAlesi's figurine?
A: Please see the pictures below:-

Q: Why I keep having timeout while uploading my photos? What should I do?
A: This is because the total file size of your photos is to big (>3MB) and you had a slow Internet connection that failed to upload the big file size photos unto our server. You should resize the photos, we recommend photo editing freeware, Google Picasa.

Q: What type of photos should I submit?
A: At least 1 photo of the front view of your face. For more look-alike output, please upload left and right view as well.

Q: I don't have a credit card, how can I buy MineAlesi?
A: You can send TT us the payment or transfer via Online Banking. Our bank account details as below:-

Bank: RHB Bank
Account Name: TEH HOW KIAT
Account No: 1-07130-00087904
Email: info@minealesi.com

Bank: Maybank
Account Name: TEH HOW KIAT
Account No: 1071 5301 9989
Email: info@minealesi.com

Bank: Public Bank
Account Name: TEH HOW KIAT
Account No: 4447230134
Email: info@minealesi.com

Q: Is this MineAlesi figurine handmade or machinemade?
A: Each MineAlesi figurine is a piece of art, uniquely handmade by our professional culpturers.

Q: I have tanned complexion, can I have something near to my skin colour?
A: If you need other colour of complexion other than as per displayed in this website, please write to us. You can find our contact detail here. We will soon put up various choices of complexion colour soon.

Q: My MineAlesi is collecting dust, how should I clean it?
A: You can gentlely clean it under running water and dry it with soft cloth.

Q: What is the storage condition?
A: To prevent the colour fade, do not keep it under direct sunlight.

Q: I am interested in figurine of Korean movie stars. Do you have any ready made one?
A: Sorry, for the time being we do not sell this.

Q: What should note for in my sales receipt?
A: The sales receipt will show the total amount charged in to your credit card in USD currency.